Frequently Asked Questions

General Questions

sunteccityparking.com.sg is a web portal for you to access and manage your season parking needs at your convenience anytime, anywhere.

You will be able to perform the following services in sunteccityparking.com.sg:
  • Apply for season parking
  • Renew season parking
  • Make payment for season parking
  • View and retrieve payment records
  • Update vehicle details
  • Terminate season parking

No. An email with your login details has been sent to your registered email address upon application. Alternatively, you may contact us at carparkservices@apmasia.com.sg for assistance

You may refer to your dashboard for the status of your updates. For request requiring approval, please allow up to 3 working days for processing.

Suntec City is digitalizing our processes. The physical kiosk will cease on 19 February 2024. You may now login via sunteccityparking.com.sg.

There are two modes of payment available. Paynow and eGIRO.

You may view it here.

OTP is a security feature service. When you are registering a new account with email address via sunteccityparking.com.sg, an OTP will be sent to your email address. You must then enter the OTP to complete your registration process.

You may click on the "Resend OTP" button for a new OTP to be sent to your email address. Do ensure that the email address provided is correct and valid.

Your OTP will be valid for 5 minutes. Once the OTP expires, you may click on the "Resend OTP" button for a new OTP to be sent to your email address.

Procedures

Step 1: Register an account with a valid email address to receive a One-Time Password (OTP).
Step 2: Click on the "New Season Parking Application" tab and submit the relevant information and documents.
Step 3: Your application will be processed within 3 business days and an email notification will be sent to your registered email address.
Step 4: Log in to sunteccityparking.com.sg to make payment (via PayNow or eGIRO) and activate your season parking.

Step 1: Login into sunteccityparking.com.sg
Step 2: Click on the button "Renew Season Parking" on the vehicle you intend to renew.
Step 3: Select the start date and renewal period.
Step 4: Verify the season parking record and click on "Confirm and Pay".
Step 5: Make payment (via PayNow or eGIRO).

New Applicants are to provide us with:
  • Personal particulars such as name, contact number, email address, company details (For tenants)
  • Vehicular details such as license plate registration number, In-Vehicle Unit (IU) number
  • Other supporting documents such as vehicle log card and proof of tenancy/ownership (For Tenants)

Season holders can renew their season up to 6 months from the existing month. Do note that there will not be any refund for unused periods which have been paid for in advance.

You will receive an email notification to prompt you to make payment on sunteccityparking.com.sg.

TenantNon-TenantReserved
Per month
(without GST)
$240.00$250.00$480.00

With effect from 1 April 2024, the parking rates will be adjusted as follows:

TenantNon-TenantReserved
Per month
(without GST)
$270.00$300.00$540.00

Advanced payments will not be refunded. Season holders are encouraged to manage their season parking validity with the flexible renewal period.

Above details are accurate as of 1 January 2024 and subject to changes and governed by its terms and conditions.